Powered by·Already trusted by 10,000 companies worldwide.
Why?
Built for the real world.
AI doesn’t live in slides or sandboxes. Hugo was designed to handle real conversations, real data, and real customers, without breaking when things get complex.
Engineered for longevity.
Hugo isn’t built for trends. It’s built to be fast, modular, and designed to evolve with how businesses support their customers in the next decade.
Transparent by design.
You deserve to understand how your AI works. Hugo’s logic is visible, editable, and accountable, so you can always stay in control.
Grounded in truth.
Every answer comes from your own data, not from hallucinated guesses. Hugo connects to the systems that define your business, keeping responses accurate and trustworthy.
Autonomy with responsibility.
Automation should serve people, not erase them. Hugo handles the routine, learns from outcomes, and involves humans if required.
1 agent. 10 channels. 1,000 possibilities.
Multi-turn intelligence.
Unlike basic chatbots, Hugo maintains context across conversations.
Deep integration.
Connects to your knowledge base, CRM, and business tools.
Smart escalation.
Knows when to involve humans with full conversation context.
Security
Security at core.
Your data and your customers’ data are protected by enterprise-grade encryption, secure APIs, and strict access controls designed for your peace of mind.
Compliance
GDPR-compliant.
Built to meet Europe’s highest privacy standards, Hugo AI processes and stores data with full compliance and transparency.
Hosting
Europe hosted.
All data is stored and processed on European servers, ensuring sovereignty, reliability, and compliance with local regulations.
Everything you need, nothing you don't.
Here's what makes it work.
Resolve complex tasks with real context.
Hugo connects to your tools through Model Context Protocol (MCP), so it can access live data, perform actions, and fully resolve conversations on its own.
Launch powerful AI support without coding.
Anyone on your team can train and deploy Hugo in minutes using an intuitive no-code interface: no developers, simple setup, no headaches.
Use the AI brain that fits your business best.
Whether it’s Claude, ChatGPT, Llama, or your own model, Hugo adapts instantly. You stay in control of your data, tone, and performance.
Build advanced automations with full control.
For complex workflows, drag and drop actions visually to design the logic you need, from complex ticket triage to escalations, all in one clean interface.
Learn from every interaction.
Track performance, accuracy, and satisfaction in real time. Hugo AI turns insights from past conversations into better answers for the next.
Keep your knowledge always up to date.
Hugo syncs automatically with your helpdesk, company knowledge, documentation, or CRM, ensuring it always reflects your latest processes and product updates.
Four steps.
From setup to conversations in minutes.
01
Feed Hugo your knowledge.
Upload your docs, FAQs, whatever you've got.
02
Make it yours.
Tweak how Hugo responds and set routing rules.
03
Test it out.
Use the real chat widget to test it before going live.
Integrate with your favourite tools or connect anything with MCP.
Your orbit of intelligence.
Hugo connects thousands of businesses with leads and customers.
Real teams, real results.
See what happens when support gets easier.
“Today, around 60% of requests are fully automated. Hugo handles these requests end-to-end, with no human intervention. Many customer support solutions simply provide data sources. With hugo ai, we go much further: we give direct access to one or more mcps, each connected to clearly identified tools.”
Antonin Raffarin · Marketing Director
“The impact on our operations has been substantial. Hugo now handles all incoming conversations and resolves approximately 40% of queries autonomously, freeing up our support team to focus on more complex issues.”
Geoffrey Safar · Head of Operations
“Around 40% of incoming requests are now fully automated by Hugo AI. The remaining 60% are smoothly escalated to our teams when human expertise or a more contextual response is required. This balance allows us to scale efficiently without ever compromising the quality of the customer relationship.”
·Already trusted by 10,000 companies worldwide.
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